Do you want to return a product? Contact us and we will provide you a document to fulfil the retour. You have 14 days time from the date of receipt to return products from your order. After 14 days products will not be accepted for retour. Pay attention: opened and used products, and products on sale cannot be returned. K-care reserves the right to reject products which have been opened, used or were purchased as a 'promotion' or 'sale' item. Once we have received and inspected your returned product(s), you will be notified by an email. Within 14 days after our notice you will be refunded to your original method of payment. Please note that a fee is applicable when returning products. This fee includes the shipment from your adres to us and is approximately €7.